According to communications consultancy Ketchum, effective leadership in times of crisis is centered around transparency, honesty, empathy and respect. Communicating openly, admitting mistakes, collaborating in finding solutions, caring for those directly and indirectly affected, showing respect for different cultures and keeping your word are essential for managing reputation risk. The number one thing you have … Continue reading Weathering the Shitstorm: 7 Key Elements of Reputation Management
Check out my contribution on Perypatetik's 2018 transposition topic at: http://www.perypatetik.org/2018/04/uncertainties-galore-germany-part-16.html?m=1 Best, Andreea.
Most of you language buffs out there must have heard about the Sapir-Whorf hypothesis of linguistic determinism, or, in its weaker form, linguistic relativity. (If not, look it up, it's rather cool!) While the stronger version (linguistic determinism) seems implausible, there is an accruing body of evidence to buttress linguistic relativity. What that means in … Continue reading Language in Politics
As social creatures, we humans are dependent on communication with others about the most diverse topics. We have the cognitive and psychological ability to see the world from a variety of standpoints and to reach cooperative end results. Empathy allows us to evaluate, understand, and even adopt another person's point of view. We are able … Continue reading How To Achieve Win-Win. Cooperative vs. Competitive Communication
We've all been fooled by our senses. Put your hand in lukewarm water after it's been in a bowl of ice, and you'll find it hot. Or look at an optical illusion. It's all it takes to make us less sure of how infallible our brains really are. And yet. We're dead sure that our … Continue reading Perception and Communication
Have you also felt, on occasion, that social media - while making it easier to stay in touch - makes it harder to stay friends? That is sucks you in up into a virtual bubble, to the point where you get no satisfaction? And yet, we keep scrolling, reading, texting. Why does that happen? Well, … Continue reading 3 Ways Social Media Can Hurt Your Communication (and Relationships)
Another exciting communication model is Eric Berne's Transactional Analysis. The basic idea behind this theory is that people can have (and react out of) different ego-states, such as Parent (normative or caring), Adult (objective, solutions-oriented) and Child (spontaneous, intuitive, feelings-oriented, rebel/obedient). Communication and interaction thus happen between different ego-states of the communication partners and can lead … Continue reading Games People Play in Communication – Test Yourself!
(Read the initial article here.) An interesting ramification of communication and persuasion science is the line of study concerned with manipulation strategies and manufacturing consent. The study of media manipulation, persuasion, and propaganda has several theorists, of which Noam Chomsky - the great MIT linguist - is perhaps the best known. Media manipulation often uses a … Continue reading Language and Logic: Deconstructing Political Discourse (II)
In times of crisis and upheaval conspiracy theories abound. When people experience unease and doubt, when old answers no longer seem to function or are challenged by societal change, when suspicions are born and everything seems relative and ambiguous, our brains yearn for unequivocal, clear-cut, black and white answers. It would also appear that the decline … Continue reading Information and Persuasion: 3 Features of Conspiracy Theories