Another exciting communication model is Eric Berne's Transactional Analysis. The basic idea behind this theory is that people can have (and react out of) different ego-states, such as Parent (normative or caring), Adult (objective, solutions-oriented) and Child (spontaneous, intuitive, feelings-oriented, rebel/obedient). Communication and interaction thus happen between different ego-states of the communication partners and can lead … Continue reading Games People Play in Communication – Test Yourself!
One of my favorite models of oral communication - and one I find very effective for solving personal conflicts - is Marshall Rosenberg's theory of nonviolent communication. The goal of nonviolent communication is to express ourselves authentically and honestly, to listen with empathy and to deal with potential conflict respectfully and considerately. The foundation of nonviolent communication is the willingness … Continue reading The 4 Steps of Nonviolent Communication