Weathering the Shitstorm: 7 Key Elements of Reputation Management

According to communications consultancy Ketchum, effective leadership in times of crisis is centered around transparency, honesty, empathy and respect. Communicating openly, admitting mistakes, collaborating in finding solutions, caring for those directly and indirectly affected, showing respect for different cultures and keeping your word are essential for managing reputation risk. The number one thing you have … Continue reading Weathering the Shitstorm: 7 Key Elements of Reputation Management

Social Interaction Via Language – The Co-operative Principle in Conversation

The usual underlying assumption in conversation is that the participants are co-operating with each other. But are they? Always? Did you ever have a conversation that was not only ineffective, but it left you completely unfulfilled and bamboozled? I know. Been there, done that. The reason for this is probably quite simple. Either you or your … Continue reading Social Interaction Via Language – The Co-operative Principle in Conversation