One of my favorite models of oral communication - and one I find very effective for solving personal conflicts - is Marshall Rosenberg's theory of nonviolent communication. The goal of nonviolent communication is to express ourselves authentically and honestly, to listen with empathy and to deal with potential conflict respectfully and considerately. The foundation of nonviolent communication is the willingness … Continue reading The 4 Steps of Nonviolent Communication
Ah, rhetoric! Ars bene dicendi, as the ancient Romans would put it. In short, the theoretical know-how and the practical skill of effective text production and its (usually oral) delivery. Used and abused over the centuries, it is often nowadays equated with manipulation and bombast. But let us have a closer look. What does "effective" … Continue reading The Psychology of Communication – The Power of Phrasing!